The digital infrastructure connecting individuals, clinicians, and organisations through a single, evidence-based psychological framework.
Tier 01 · Individual
Direct-to-individual tools for cognitive training, resilience, and self-directed progress, with a clear pathway to clinical support when needed.
Tier 02 · Clinical
A dedicated interface for psychologists and clinics to operate, scale delivery, and maintain clinical quality across a growing patient base.
Tier 03 · Corporate
Structured employee wellbeing deployment with measurable outcomes, for HR teams who need proof of impact, not just participation metrics.
01
Structured psychological assessment maps goals, current patterns, and appropriate support level.
02
Evidence-based tools and structured sequences assigned and adapted in real time as the user progresses.
03
Platform surfaces engagement data, progress indicators, and early-warning signals to the user and where relevant, their clinician.
04
When clinical support is needed, the platform routes the user directly to a qualified practitioner in the network. No referral forms, no waiting.
05
Outcomes tracked longitudinally. Individuals see their own growth. Organisations see aggregate proof. Clinicians see patient progress.
What makes Aureum structurally different is the access model. Individual users and corporate employees don't just get tools, they get a direct route to the clinicians and psychologists in our partnered network.
This B2B2C model creates compounding value: as the clinical network grows, the platform becomes more valuable to individuals and corporates. As the user base expands, it creates sustainable patient flow for partner clinics.
Network effects compound
More clinicians makes the platform more valuable. More users creates patient flow for clinicians. More organisations funds clinical access for employees.
Single data layer
Progress, outcomes, and clinical notes travel with the user across their journey, whether self-directed, clinical, or employer-funded.
No handoff friction
The transition from self-directed tools to clinical support happens inside the same platform. No re-registration, no lost history, no broken continuity.
Every tool, programme, and pathway in the Aureum platform is grounded in established psychological frameworks. We do not build features because they are popular. We build them because the evidence supports their efficacy.
FRAMEWORK 01
CBT-derived tools for identifying and restructuring unhelpful thought patterns. The most extensively validated psychological intervention for a wide range of conditions including anxiety, depression, and stress.
FRAMEWORK 02
ACT-based exercises build psychological flexibility, values-led action, and distress tolerance. Particularly effective for burnout, chronic stress, and high-performance environments where suppression is common.
FRAMEWORK 03
Strength-based approaches drawn from positive psychology research. Structured resilience-building that goes beyond coping, towards genuine capacity development and sustained wellbeing.
FRAMEWORK 04
MBSR and MBCT-informed practices for attention regulation and emotional awareness. Integrated as tools within structured programmes rather than standalone content, which is how the research supports their use.
FRAMEWORK 05
Drawn from sports psychology and high-performance research. Applied to the specific demands of executive functioning, decision-making under pressure, and sustained output in high-stakes environments.
OUR STANDARD
All platform content and programme structures are reviewed against the clinical literature and validated with practicing psychologists before deployment. Evidence first, always.
Psychological data is among the most sensitive personal information that exists. Aureum is being built with clinical-grade data architecture from the ground up, not retrofitted after launch.
DATA PROTECTION
All data handling is designed to meet UK GDPR and Data Protection Act 2018 requirements. Individual psychological data is never sold, shared with advertisers, or used for profiling. Users retain full access and deletion rights over their data at all times.
CLINICAL STANDARDS
Platform architecture is being developed in alignment with NHS Digital standards for health data, DSPT requirements, and the Digital Technology Assessment Criteria for health tools. Clinical records handled to the standard appropriate for therapeutic data.
ENTERPRISE ISOLATION
Individual, clinical, and corporate data are held in separate partitions. Employers cannot access individual employee data. Executive tier data is categorically isolated from standard employee data. Clinicians access only consented client records.
INFRASTRUCTURE
All data in transit and at rest is encrypted. Session data and clinical notes are encrypted at the record level. Platform infrastructure is hosted within the UK and EU, with no data transferred outside GDPR jurisdiction without explicit consent.
ICO REGISTRATION
Registered data controller under the Information Commissioner's Office
CLINICAL DISCLAIMER
Aureum is a support platform, not a regulated medical device. Clinical sessions are provided by independently registered practitioners.
We believe the pricing structure of a mental health platform is itself a clinical decision. Access should not be contingent on income. Our freemium model reflects that.
TIER 01 · INDIVIDUAL
Free
Core access, always
Core cognitive tools, resilience programmes, and progress tracking available to all users at no cost. Premium unlocks advanced personalisation, deeper programme tracks, and direct clinical booking.
Premium from £8/mo
TIER 02 · CLINICAL
SaaS
Seat-based licensing
Per-practitioner seat licence with full platform access, client dashboard, care pathway tools, and referral network inclusion. Clinic-level packages available for multi-practitioner environments.
From £150/seat/mo · Clinic packages from £3K/yr
TIER 03 · CORPORATE
PEPM
Per employee per month
Annual contracts priced per employee, with volume discounts at scale. Executive tier priced as an add-on. Assessment and analytics packages available separately for measurement-focused deployments.
Employee from £8 PEPM · Executive add-on from £45 PEPM
Whether you are an individual, a clinician, or an organisation, we will walk you through exactly what the platform does for you.
A structured psychological onboarding that maps your goals, current patterns, and the right level of support, self-directed tools, guided programmes, or clinical pathway.
Evidence-based exercises in attention, emotional regulation, and resilience. Structured sequences that adapt in real time as you progress, not a static content library.
When you need more than self-directed tools, connect directly with a qualified psychologist from our partnered clinical network, inside the same platform, with your history intact.
Your progress is tracked, not just logged. Aureum surfaces meaningful data about your development so you can see, and feel, what is actually changing.
A structured intake that goes beyond symptom checklists. Aureum maps your cognitive patterns, emotional regulation style, stress architecture, and goals to build an accurate starting picture, not a generic one.
Your programme changes as you do. Built on CBT, ACT, and resilience frameworks, daily practices are sequenced intelligently based on your engagement patterns and progress indicators, not a fixed curriculum.
Exercises targeting attention regulation, cognitive flexibility, and emotional processing. Not games disguised as therapy. Structured techniques drawn from clinical practice and validated for real-world effectiveness.
Structured programmes for burnout prevention, stress tolerance, and building psychological capacity. Designed as a progressive course, not a daily reminder. Depth over frequency.
Your data, made meaningful. Aureum tracks patterns across sessions and surfaces insights about your development in language that helps rather than medicalises. You see what is changing and what still needs work.
No separate app. No referral form. When the platform indicates you would benefit from clinical support, or when you decide you want it, you connect directly to a qualified psychologist within Aureum. Your history travels with you.
Consumer Wellness Apps
Content and engagement
Meditation libraries, mood logging, breathing exercises. No structured clinical framework. No personalisation beyond surface-level preferences. No route to real support. High engagement, low outcome.
Private Therapy Alone
Effective, expensive, isolated
Weekly sessions with no structure between appointments. No continuity of data. No tools to practise with. Progress depends entirely on session time and memory. Expensive and under-leveraged.
Aureum
Structured, clinical, continuous
Evidence-based tools with clinical depth. Personalised to your actual pattern. A direct route to a real psychologist when tools aren't enough. Progress tracked meaningfully. One platform, your whole journey.
FREE ACCESS
Always free
Core cognitive and emotional regulation tools
Entry-level resilience programme
Basic progress tracking
Platform assessment and onboarding
PREMIUM
From £8/month
Annual plans available
Everything in free, plus
Full adaptive programme suite (all frameworks)
Advanced progress intelligence and pattern insights
Direct clinical booking within the platform
Priority matching with network practitioners
We are launching soon. Early access members will receive founding pricing and priority onboarding.
Build and deliver structured clinical programmes digitally. Assign tools, set milestones, and monitor client progress between sessions. Design once, deploy to multiple clients, adapt per individual.
Real-time visibility into client engagement, progress data, and flagged patterns between sessions. Surface what matters before the appointment, so session time is spent on clinical work, not catch-up.
Qualified patient flow delivered to you. When individual users or corporate employees need clinical support, Aureum matches them to practitioners based on specialisation, availability, and fit. No cold marketing required.
Booking management, encrypted session notes, and longitudinal outcome tracking in a single system. Built for clinical workflows from the ground up, not repurposed from generic practice management software.
Validated outcome measures integrated directly into the client journey. PHQ-9, GAD-7, and bespoke programme metrics tracked longitudinally. Evidence of impact for clients and for your practice.
Assign Aureum's cognitive and emotional regulation tools to clients as structured between-session practice. Clients engage with clinician-curated content, and you see their engagement data before the next session.
Aureum operates as infrastructure, not as a gatekeeper. Joining the clinical network means gaining access to a qualified referral pipeline and a set of clinical tools. Your clinical relationships, your methods, your practice.
You remain independent
Aureum is not a franchise or managed service. You hold your own regulatory registrations and run your clinical practice independently. We provide tools and referrals.
You set your availability
Platform referrals are matched to your stated specialisations and availability slots. You are never sent referrals you haven't indicated capacity for.
Clinical autonomy protected
Aureum does not dictate clinical method. The platform structures the administrative and monitoring layer. The therapeutic relationship remains entirely yours.
// Onboarding Process
STEP 01
Application & vetting
Submit your credentials, regulatory registration, and areas of specialism. All network practitioners are independently verified before onboarding.
STEP 02
Platform setup
Configure your profile, availability, specialisations, and preferred referral criteria. Set up your clinical workspace and tool preferences.
STEP 03
Live on the network
Your profile is live in the referral network. Matches are surfaced to you based on your criteria. You accept or decline each one.
ONGOING
Active partnership
Continuous access to platform tools, referral flow, outcome data, and clinical network resources. Founding partners receive priority support and input into platform development.
SOLO PRACTITIONER
£150/mo
Per seat
Full platform access including client dashboard, care pathways, outcome tracking, and referral network inclusion. Single practitioner licence.
CLINIC PACKAGE
From £3K/yr
3+ practitioners
Multi-seat clinic licence with shared dashboard, admin controls, and volume discount. Pricing scales with team size. Includes clinic-level branding within the platform.
FOUNDING PARTNER
Speak to us
Pre-launch access
Founding clinical partners receive preferred pricing, early platform access, and direct input into feature development. Limited founding cohort available pre-launch.
UK GDPR
Full compliance
All client data handled under UK GDPR and DPA 2018. Clients retain full data rights. No third-party data sharing without explicit consent.
ENCRYPTION
End-to-end
Session notes and clinical records encrypted at the record level. Data in transit encrypted. UK and EU hosting only.
CONFIDENTIALITY
Clinical privilege intact
Practitioner session records are accessible only to the practitioner and consented client. Employers and platform administrators cannot access clinical session data.
STANDARDS
NHS Digital aligned
Platform architecture developed in alignment with NHS Digital DSPT requirements and DTAC health technology assessment criteria.
We are currently onboarding a small cohort of founding clinical partners ahead of platform launch. Founding partners receive preferred pricing and direct input into platform development.
Wellbeing tools, resilience programmes, and burnout prevention for your whole workforce. When an employee needs clinical support, Aureum connects them directly to a real psychologist, within the platform.
Premium · Confidential
A dedicated, discreet layer for leaders and senior managers. Stress load management, decision fatigue support, and sustained performance, without sacrificing wellbeing at the top.
SEGMENT 01
Engagement-optimised, clinically shallow. Hundreds of apps compete for attention while failing to deliver measurable psychological outcomes. High churn, low clinical credibility.
SEGMENT 02
Operating in a largely analogue environment. No digital infrastructure to scale delivery, manage patient outcomes, or receive qualified referrals. Underserved and underdigitised.
SEGMENT 03
Generic EAP offerings with no measurable outcomes. Employers face growing regulatory pressure on ESG and employee wellbeing, but the market has not delivered credible tools to satisfy it.
THE OPPORTUNITY
No platform currently connects all three. Aureum is building the infrastructure that sits between individuals, clinicians, and organisations, capturing value at every connection point in the network.
B2C · Tier 01
Freemium to subscription. Premium unlocks advanced programmes, personalised clinical pathways, and direct practitioner access.
TARGET ARPU
£8–18 / mo
B2B · Tier 02
SaaS licensing for clinics and independent practitioners. Seat-based pricing with platform infrastructure and referral network access.
TARGET ACV
£3–12K / clinic
B2B · Tier 03
Per-employee-per-month pricing with annual contracts. Executive tier priced separately. Highest ARPU segment with enterprise contract potential.
TARGET ACV
£15–80K / org
Mental health service demand has structurally increased since 2020. NHS capacity has not kept pace. The private digital market is absorbing that overflow, and Aureum is built for it.
UK employers now face regulatory and ESG pressure to demonstrate employee mental health investment. Generic programmes don't satisfy this requirement. Aureum does.
Private psychology practices are actively seeking digital infrastructure. No credible platform serves them. Aureum's clinical tier enters an underserved, high-value segment.
As the clinical network grows, it makes the consumer tier more valuable. As the user base expands, it creates sustainable patient flow for clinics. The three tiers reinforce each other.
Aureum is founder-led, founder-funded at inception, and 100% IP-owned by the founder. Ahd Mahmoud holds Aureum Global Ltd as founder, director, and majority shareholder.
Her background combines lived experience navigating psychological adversity, academic training in psychology, and a systems-level understanding of what clinical infrastructure, and its absence, actually produces. This is not a market opportunity she identified from the outside. It is a problem she lived.
// Founder Profile
Request our full investor documentation, financial model, and founder presentation. We respond to all serious enquiries within 48 hours.
Founder & Director
"If I wanted consistency and support, I had to build it. Aureum is the system I needed, and the one I am now building for others."
Ahd Mahmoud learned what psychological structure means long before she studied it. Navigating significant personal upheaval from an early age, including relocating across countries at twelve without parental support, she developed a working understanding of self-regulation and resilience that most people encounter only in theory.
That experience drove her into psychology, where academic training gave rigour to what she had already practised. The question that followed her through both was the same one that drives Aureum: why does this knowledge exist at scale, but the infrastructure to deliver it doesn't?
Aureum Global is her answer. Not a therapy app. Not a wellness platform. A piece of clinical infrastructure designed to make evidence-based psychological support as scalable and measurable as any other healthcare system.
She holds Aureum Global Ltd as founder, director, and majority shareholder, with full intellectual property ownership of all platform concepts, frameworks, and brand architecture.
The technology to do this already exists. The clinical frameworks already exist. What has been missing is the infrastructure to connect them into something that actually works at scale. That is what Aureum is building.
NOV 2025
Aureum Global Ltd incorporated in England and Wales. Platform concept, brand architecture, and IP established.
Q1 2026
Core platform architecture in development. Clinical partnerships in conversation. Investor outreach initiated.
Q3 2026
Individual tier live. First clinical partners onboarded. Corporate pilots initiated. Pre-seed round closed.
2027+
All three tiers live. Seed round raised. Clinical network scaling. First enterprise contracts. International expansion planning.
FOUNDER
Founder & Director
Psychology background. Lived experience of psychological adversity. Systems-level understanding of what clinical infrastructure, and its absence, actually produces.
CLINICAL ADVISORS
Clinical psychology · NHS · Private practice
We are currently in conversation with a small group of senior clinical psychologists who will inform platform design and join the founding clinical advisory board.
COMMERCIAL & TECH
Engineering · Product · Growth
Core commercial and engineering roles will be filled ahead of MVP launch. If you have relevant experience and are interested in the mission, we would like to hear from you.
Infrastructure
The consumer mental health app market has grown dramatically. Engagement metrics are impressive. Clinical outcomes, less so. Here is why the problem is structural.
Clinical Practice
Private psychologists and clinics are operating in a largely analogue environment, despite being well-positioned to benefit from digital tooling. The infrastructure simply doesn't exist yet.
Corporate Wellbeing
Most corporate wellbeing programmes are measured by participation rates. The organisations that will win on this metric are those measuring outcomes, not attendance.
B2B2C
Building a platform that serves individuals, clinicians, and organisations simultaneously isn't just commercially interesting, it creates structural moats that single-segment competitors can't replicate.
Founder
The most credible products come from people who needed them. Aureum is no different. This is the story of why I built it, and what that means for how we build it.
Market
Mental health service demand has structurally accelerated. NHS provision hasn't kept pace. Private digital is filling the gap, but only if the platforms are built to clinical standard.
We publish infrequently and only when we have something worth saying. No noise. Join the list and read the work.
Evidence-based programmes in resilience, stress regulation, and burnout prevention. Not generic content, structured sequences that adapt based on how each employee is actually progressing.
Daily practice tools drawn from CBT, ACT, and mindfulness frameworks. Designed to build durable psychological capacity, not provide temporary relief. Personalised to individual need and progress.
When an employee needs more than self-directed tools, Aureum connects them directly to a qualified psychologist from our partnered clinical network, within the platform, without referral delays or separate apps.
Employees see their own progress in meaningful terms. Not streaks or badges, actual data on the patterns that matter. Engagement that builds accountability rather than dependency.
Ongoing check-ins that surface early indicators of burnout and disengagement. Employees get personalised prompts and interventions before problems become crises, proactive, not reactive.
Employee data is never shared with employers at an individual level. What organisations see is aggregate and anonymised. Trust is the foundation, employees engage more when they know the platform is on their side.
The single most important thing Aureum does differently is keep humans in the loop. Our partnered clinical network means that when an employee needs real support, they get it, without leaving the platform, without waiting lists, without navigating a separate service.
Every psychologist in the Aureum network is independently qualified. Aureum provides the infrastructure. The clinical relationship remains entirely between the employee and their practitioner.
Qualified & vetted practitioners
All network practitioners are independently registered with relevant UK regulatory bodies.
Seamless in-platform access
No separate apps, referral forms, or waiting room navigation. Booking and sessions happen within Aureum.
Continuity of care
Practitioners can see relevant platform data (with consent), meaning sessions are informed by progress, not starting from scratch.
WORKFORCE HEALTH
Team-level wellbeing scores
Anonymised aggregate data on stress load, engagement, and resilience trends across departments. Early warning signals, not surveillance.
PROGRAMME ROI
Measurable outcome reporting
Aureum generates reports that show measurable wellbeing outcomes over time, not just participation rates. Proof of impact for ESG reporting and HR accountability.
CLINICAL UTILISATION
Clinical access rates
Aggregate data on how many employees accessed clinical support, and what domains they sought help with. No individual attribution.
Aureum is currently onboarding founding enterprise partners. Speak to us about deploying the employee tier across your organisation.
The performance expectations placed on senior leaders have never been higher. Strategic clarity under pressure. Decisive action with incomplete information. Sustained presence across high-stakes relationships. Over time, this compounds in ways that standard wellbeing programmes were never designed to address.
Most organisations offer their executives the same EAP as the rest of the workforce. Aureum offers something different: a dedicated psychological infrastructure designed around the specific load of leadership, discreet, evidence-based, and built for performance.
82%
Of C-suite executives report experiencing burnout symptoms. Most do nothing about it, for fear of appearing vulnerable or incapable.
£300K+
Estimated cost of replacing a senior leader, before accounting for lost institutional knowledge, disrupted strategy, and team impact.
3×
Leaders who actively manage their psychological performance sustain significantly higher output and retention rates across their teams.
Leaders make hundreds of significant decisions daily. Aureum's executive tools are built around the psychology of sustained decision quality, reducing cognitive depletion, improving accuracy under pressure, and building decision recovery protocols.
Executive tier members are matched with a senior clinical psychologist from our partnered network, not a general practitioner, but someone with specific experience working with high-performance individuals and leadership psychology.
A personalised mapping of how the leader carries and distributes psychological stress, identifying high-load domains, recovery deficits, and the specific patterns that create risk. Not a snapshot. An ongoing system.
Evidence-based tools drawn from sports psychology, executive coaching research, and clinical practice. Designed for the reality of leadership: partial information, conflicting demands, long time horizons, and constant visibility.
Executive tier data is categorically separate from employee tier data. No HR team, no line manager, no board member sees individual engagement. The only person with access to an executive's data is the executive themselves, and their chosen practitioner.
Optional module for leadership teams: the collective psychological dynamics, communication patterns, and stress-sharing structures that determine whether a senior team performs or fragments under pressure. Data-led, facilitated by a senior practitioner.
We understand the position. Seeking support at the top of an organisation carries reputational risk that simply does not exist elsewhere. Aureum's Executive Tier is designed from first principles around this reality.
Data Separation
Executive data is held in a categorically separate data partition. It cannot be accessed by, requested by, or inferred by any other part of the organisation using the platform.
No HR Visibility
HR departments purchasing the executive tier have no access to individual engagement data. They receive only confirmation of access and high-level aggregate utilisation, nothing more.
Clinical Privilege
Practitioner sessions fall under clinical confidentiality. The relationship between an executive and their Aureum psychologist carries the same legal and ethical protections as any clinical relationship.
C-SUITE
CEOs, CFOs, COOs
Full-weight leadership. Strategic load. Sustained high-visibility performance. The executives who define organisational direction.
SENIOR LEADERSHIP
Directors & VPs
Managing up, managing down. Caught between board-level pressure and team wellbeing. Often the most exposed and least supported layer.
FOUNDERS
Entrepreneurs at scale
The specific psychological pressures of building, identity entanglement, risk tolerance erosion, isolation at the top. Aureum understands this from first principles.
BOARDS
Non-executives & trustees
Governance load, fiduciary stress, reputational exposure. Non-executives carry significant psychological weight with very little institutional support.
In most software companies, security and privacy are engineering concerns. In a clinical platform, they are ethical ones. The same duty of care that governs how a psychologist handles patient information governs how Aureum handles platform data.
UK GDPR & DPA 2018
All data handling is architected to meet UK GDPR and Data Protection Act 2018 requirements from day one. Individual psychological data is never sold, never shared with advertisers, never used for profiling. Users retain full access, rectification, and erasure rights at all times.
As a registered data controller with the Information Commissioner's Office, Aureum operates under legal obligations that go beyond policy commitments.
NHS DIGITAL STANDARDS
Platform architecture is being developed in alignment with NHS Digital Data Security and Protection Toolkit (DSPT) requirements and the Digital Technology Assessment Criteria (DTAC) for digital health tools.
Clinical records handled to the standard appropriate for therapeutic data, consistent with the confidentiality obligations of registered health practitioners.
DATA ENCRYPTION
All data is encrypted in transit using TLS 1.3. Data at rest is encrypted using AES-256. Session notes and clinical records are encrypted at the record level, meaning individual records cannot be accessed in bulk even in the event of a breach.
Platform infrastructure is hosted exclusively within the UK and EU. No personal data is transferred outside GDPR jurisdiction without explicit user consent.
DATA PARTITIONING
Individual, clinical, and corporate data are held in separate logical partitions with independent access controls. Employers cannot access individual employee psychological data under any circumstance.
Executive tier data is categorically isolated from standard employee data within the same organisation. Clinicians can only access records of consented clients within their own caseload.
We collect the minimum data necessary to deliver a personalised, clinical-grade experience. Nothing is collected for advertising or profiling purposes. Ever.
ACCOUNT DATA
Identity and access
Name, email address, and authentication credentials. Required to operate your account. Never shared with third parties without consent.
CLINICAL DATA
Psychological and health information
Assessment responses, programme progress, session notes, and outcome measures. Held as special category data under UK GDPR. Encrypted at record level. Your rights apply in full.
USAGE DATA
Engagement and platform behaviour
Which tools you use, when, and for how long. Used solely to personalise your programme and surface progress insights. Anonymised before any aggregate analysis.
CORPORATE DATA
Aggregate workforce intelligence
Employers receive only anonymised, aggregate data. No individual employee data is accessible to HR teams or managers under any configuration of the platform.
CLINICAL RECORDS
Practitioner session data
Session notes and clinical records are accessible only to the treating practitioner and the consented client. Aureum does not access or process clinical session content.
WHAT WE DON'T DO
Never, under any circumstances
We do not sell data. We do not serve advertising. We do not profile users for commercial purposes. We do not share individual psychological data with employers. We do not transfer data outside GDPR jurisdiction.
RIGHT OF ACCESS
You can request a full copy of all data Aureum holds about you at any time. We will provide it within 30 days, in a portable, machine-readable format.
RIGHT OF ERASURE
You can request deletion of your account and all associated data at any time. Deletion is permanent and completed within 30 days of request.
RIGHT OF RECTIFICATION
You can correct inaccurate data held about you at any time through your account settings or by contacting us directly.
DATA PORTABILITY
You can request export of your data in a standard format for transfer to another service at any time. Your progress data belongs to you.
CONSENT WITHDRAWAL
Where processing is based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
COMPLAINTS
If you believe your data rights have been breached, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
DOCUMENT 01
Privacy Policy
Full detail on what data we collect, how we use it, who we share it with, and your rights. Governing document for all personal data processing.
View document →
DOCUMENT 02
Terms of Use
The terms governing your use of the Aureum platform, including acceptable use, intellectual property, and limitations of liability.
View document →
DOCUMENT 03
Cookie Policy
What cookies and tracking technologies we use, why, and how to manage or disable them. Minimal cookies, clear purpose.
View document →
DOCUMENT 04
Clinical Disclaimer
Clarification of the nature of the platform, the clinical status of its tools, and the scope of practitioner relationships within Aureum.
View document →
Contact our data team directly at admin@aureumglobal.co.uk, or use the form below. We aim to respond to all data enquiries within 5 business days.
Aureum Global Ltd is a digital health technology company registered in England and Wales (Company No. 16862523). We operate a modular clinical platform connecting individuals, clinicians, and organisations. Our registered email is admin@aureumglobal.co.uk. We are registered with the Information Commissioner's Office as a data controller.
We collect the following categories of personal data:
Account data: Name, email address, and authentication credentials required to operate your account.
Clinical and health data (special category): Psychological assessment responses, programme progress, session notes, and outcome measures. This data is held under Article 9 UK GDPR with your explicit consent.
Usage data: Platform engagement patterns used solely to personalise your programme. Anonymised before any aggregate analysis.
Communications: Any messages you send us via our contact form or email.
We use your data to: deliver and personalise the platform; connect you with clinical practitioners where requested; provide aggregate anonymised reporting to corporate clients; comply with our legal obligations; and communicate with you about your account.
We do not use your data for advertising. We do not sell your data. We do not profile you for commercial purposes.
Contract: Account management and service delivery.
Explicit consent (Art. 9): All special category health and psychological data.
Legitimate interests: Platform improvement using anonymised aggregate data.
Legal obligation: Compliance with applicable law.
We share data only with: clinical practitioners you have consented to work with; IT infrastructure providers under data processing agreements; corporate clients in anonymised aggregate form only. We never share individual psychological data with employers. We never transfer data outside the UK or EEA without explicit consent.
Account data is held for the duration of your account plus 12 months. Clinical records are held for 7 years following your last session, in line with NHS clinical standards. You may request deletion at any time; we will action all deletion requests within 30 days subject to any legal retention obligations.
Under UK GDPR you have the right to: access your data; correct inaccurate data; request erasure; restrict processing; data portability; and object to processing. To exercise any right, contact admin@aureumglobal.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Clinical records are encrypted at record level. Infrastructure is hosted in the UK and EU. We conduct regular security reviews and maintain incident response procedures.
Data controller: Aureum Global Ltd, Company No. 16862523. Email: admin@aureumglobal.co.uk. For data protection queries write to us at the registered company address or email privacy enquiries to admin@aureumglobal.co.uk.
By accessing or using the Aureum Global platform or website, you agree to be bound by these Terms of Use. If you do not agree, do not use the platform. These terms are governed by the laws of England and Wales.
Aureum Global provides a digital platform for psychological support tools, clinical programme delivery, and connections to registered clinical practitioners. The platform is a support infrastructure and is not a regulated medical device. Aureum does not provide medical advice, diagnosis, or treatment directly.
You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate information on registration. You must be 18 years or older to create an account. Aureum reserves the right to suspend or terminate accounts that breach these terms.
You may not: use the platform for any unlawful purpose; attempt to gain unauthorised access to any part of the platform; upload malicious code or content; misrepresent your identity or professional qualifications; use the platform in any way that could harm other users or third parties.
All platform content, design, code, frameworks, and brand architecture are the intellectual property of Aureum Global Ltd. No content may be reproduced, distributed, or used without prior written consent. Clinical programme frameworks, assessment tools, and platform architecture are proprietary to Aureum Global Ltd.
Clinical sessions conducted through the platform are between you and the independently registered practitioner. Aureum facilitates the connection and provides the infrastructure but is not party to the clinical relationship. Practitioners operate under their own professional registration and obligations.
To the fullest extent permitted by law, Aureum Global Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim. Nothing in these terms limits liability for death or personal injury caused by negligence.
We may update these terms from time to time. We will notify registered users of material changes by email. Continued use of the platform after notification constitutes acceptance of the updated terms.
For questions about these terms contact admin@aureumglobal.co.uk. Aureum Global Ltd, registered in England and Wales, Company No. 16862523.
The Aureum platform is a digital support infrastructure. It is not a regulated medical device under UK MDR 2002 or the Medical Devices Regulation. It does not provide medical advice, medical diagnosis, or medical treatment. If you are experiencing a mental health crisis, please contact your GP, call NHS 111, or in an emergency call 999.
The cognitive training tools, resilience programmes, and psychological exercises available on the platform are evidence-informed support tools. They are not substitutes for clinical assessment or treatment. They are designed to support wellbeing and build psychological capacity in non-clinical populations, or as structured between-session practice for individuals engaged in clinical care.
Psychologists and therapists available through the Aureum network are independently registered practitioners regulated by their respective professional bodies (e.g. the Health and Care Professions Council, British Psychological Society). They operate under their own professional obligations and code of ethics. Aureum facilitates the connection and provides infrastructure; the clinical relationship is between you and the practitioner directly.
The platform is not appropriate as a sole intervention for severe mental illness, acute psychiatric conditions, or crisis situations. If you are experiencing suicidal thoughts, self-harm urges, or a psychiatric emergency, please seek immediate professional support. Samaritans: 116 123 (free, 24/7). Crisis text line: text SHOUT to 85258.
While Aureum's tools and programmes are grounded in evidence-based clinical frameworks, individual outcomes will vary. Aureum does not guarantee specific clinical outcomes. Engagement with the platform is not a substitute for professional clinical assessment where that is indicated.
For clinical or safeguarding concerns please contact admin@aureumglobal.co.uk. For emergencies, contact 999 or NHS 111.